What is it?

web-CHAT is a service operated by CHAT to provide youth mental health information and support to distressed young people who may be unsure about seeking help face-to-face.

Who is it for?

Those between 16 and 30 years old and are currently living in Singapore.

Who will I speak to during a web-CHAT session?

You will be attended by one of our professionally trained web-CHAT youth support workers.

Can web-CHAT really help me?

We will do our best to be helpful to you. However, please understand that our web-CHAT service is not intended to diagnose, treat, cure or prevent mental illness/disorders. Where necessary, we will link you to another resource or helpline that can serve your needs better.

Is web-CHAT safe and confidential?

Your safety and confidentiality are very important to us. We will not share your information with other organizations or individuals without your knowledge and consent. However, in situations where your safety and/or that of others' are compromise or if there is trouble with the police and/or law, please understand that our web-CHAT youth support workers are obliged to break confidentiality and contact the appropriate authorities for protection purposes.

All our web-CHAT youth support workers are professionally trained. However, as part of our continuous efforts to improve our service to you, our web-CHAT youth support workers continue to attend training and supervision to help them stay effective in attending to your needs and concerns. For training and supervision purposes, we may keep transcripts of web-CHAT sessions. Please be assured that all identifiers that could potentially link you to the transcript will be removed to protect your identity.

Is web-CHAT secure?

While we are committed to provide a safe and confidential online space for you, please be aware the Internet is not a secure public network and there are potential risks that your text communication can be viewed, accessed or intercepted by third parties. If you are about to reveal any incriminating and potentially embarrassing information about yourself, we strongly recommend that you consider calling our CHAT Hub at Tel: 64936500 / 64936501 instead.

Is information provided in web-CHAT reliable?

Regulations and policies change over time. While we will do our best to ensure that the information provided to you through our web-CHAT service is accurate, we cannot guarantee or assume legal liability for the accuracy, currency or completeness of the information. We also do not accept any liability for injury, loss or damage incurred through the use of or reliance on the provided information.

Where necessary, we may refer you to other resources (including other websites) for further assistance. We do not assume responsibility for the accuracy, currency, reliability and correctness of information provided by these other resources. Please exercise due caution when downloading information from any website that we may refer you to, in order to protect yourself against viruses and other malicious software. ‚Äč